Arabic-speaking Concierge and Customer Support Associate

Job Overview: Arabic-speaking Concierge & Customer Support Associate

This is a high-touch, “white-glove” service role at Ruuby LTD, London’s leading on-demand beauty app, as it expands into the UAE market. As an Arabic-speaking Concierge, you will be the primary point of contact for high-net-worth (HNW) clients in Dubai and Abu Dhabi. You are responsible for the seamless orchestration of luxury beauty treatments, ensuring that every booking—from a single manicure to a complex corporate event—is executed with precision and discretion. This is a remote role for a self-starter who understands the cultural nuances of the GCC and can provide personalized, client-centric service.

Key Information

• Employer: Ruuby LTD

• Location: Dubai / Abu Dhabi, UAE (Remote)

• Experience Level: 2–3 Years in Customer Service

• Sector: Luxury Beauty / On-Demand Services

• Language Requirement: Fluency in Arabic (Required) and Proficiency in English

Key Responsibilities

You will manage the “front-to-back” customer journey for Ruuby’s premium clientele:

• Concierge Management: Handling daily booking inquiries across multiple channels and helping drive revenue growth through proactive sales support.

• Complex Scheduling: Coordinating high-stakes appointments, including group bookings and large-scale corporate beauty events.

• Problem Solving: Creatively resolving booking conflicts, such as finding immediate replacement therapists for cancellations to ensure the client’s experience is uninterrupted.

• Crisis Communication: Informing clients and therapists of delays or changes with professional poise; resolving complaints in a timely, empathetic manner.

• CRM Management: Maintaining accurate client records and interaction data, preferably using HubSpot.

• Logistical Coordination: Acting as the “bridge” between elite therapists and luxury clients to ensure on-time, high-quality service delivery.

Candidate Requirements

Ruuby seeks a reliable professional who embodies the “Luxury” standard:

• Regional Expertise: A deep understanding of the UAE market (culture, geography, and consumer expectations) is essential; familiarity with Saudi Arabia or Qatar is a plus.

• Service Background: 2–3 years of customer service experience. Preference is given to those with a background in luxury brands or the beauty industry.

• Communication Skills: Bilingual excellence in Arabic and English, with the ability to switch between high-level professional writing and friendly, persuasive verbal communication.

• Technical Readiness: Must have a reliable home office setup and proficiency with CRM systems (HubSpot experience is highly valued).

• Soft Skills: High attention to detail, strong “ownership” mindset, and the ability to work independently while remaining a collaborative team player.

• Adaptability: Proactive initiative to solve minor issues before they escalate, with the ability to manage shifting priorities in a fast-paced environment.

Salary and Benefits

This role offers the opportunity to be a founding member of Ruuby’s UAE expansion team:

• Monthly Salary (Est.): AED 9,000 – AED 13,000 (Tax-free, depending on experience and luxury background).

• Work Flexibility: 100% Remote, allowing you to manage the UAE market from the comfort of your home.

• Career Growth: As a “self-starter” role in a newly launched market, there is significant room to grow into a Lead Concierge or Market Operations position.

• Industry Perks: Direct exposure to the luxury beauty sector and the opportunity to shape the customer experience for a top-tier global app.

Market Context: Estimated Average Salaries

In the UAE’s luxury concierge and VIP support sector, bilingual skills and HNW experience command a premium:

Unique Job Description

Position: Arabic-speaking Concierge — The Voice of Luxury Beauty in the UAE

Are you a master of “The Perfect Experience”? Ruuby LTD is looking for an Arabic-speaking Concierge and Customer Support Associate to launch our world-class beauty service in Dubai and Abu Dhabi. We don’t just book appointments; we deliver “at-home luxury” to the most discerning clients in the world. This isn’t a typical support role; it is a mission for a “Service Specialist”—someone who understands that for a High-Net-Worth client, excellence is the only standard.

In this position, you are the conductor of the Ruuby experience. You will use your Arabic fluency and “deep familiarity with the UAE market” to guide clients through our menu of elite treatments. Whether you are creatively solving a scheduling puzzle, coordinating a 10-person corporate spa day, or ensuring a replacement therapist is dispatched in minutes, your “attention to detail” and “ownership mindset” will be the bedrock of our regional success. You are a professional who balances “administrative precision” with the warmth and proactive initiative required to build lasting client relationships.

We are looking for a remote-ready professional with 2-3 years of experience in luxury or beauty customer service. If you have the “problem-solving skills” to turn a challenge into a positive experience and the “HubSpot proficiency” to keep our data as flawless as our treatments, Ruuby offers you a seat at the forefront of our UAE expansion. Join us, and help us redefine the “beauty-at-your-door” experience across the Emirates.