Job Summary

The Bilingual Reservation Agent (French/English) is a specialized remote role within the park management and outdoor tourism sector. Recruited via ABL Employment, you will act as the primary voice for various park agencies, assisting the public with camping reservations, site availability, and policy inquiries. This position is ideal for individuals in New Brunswick or Quebec who enjoy a “fun, fulfilling, and flexible” work environment and are looking for a seasonal contract that spans from April to October 2026.

Job Details

Employer: ABL Employment (Representing a leader in park management systems)
Location: Fully Remote (Must reside in New Brunswick or Quebec)
Position Type: Contract (April – October 2026); starts Part-Time with a shift to Full-Time in the summer.
Hourly Rate:
- New Brunswick: $16.65 per hour.
- Quebec: $17.10 per hour.
Culture: Diverse, inclusive, and focused on developing “transferable skills” for long-term career success.
Estimated Average Salaries: In the 2026 remote bilingual service sector, seasonal agents typically earn between $18,000 and $24,000 for the duration of the contract, with the added value of zero commuting costs.

Core Responsibilities

Guest Inquiries: Handle a high volume of phone and chat inquiries from the public regarding park visits and camping.
Reservation Management: Process new bookings, modifications, and cancellations for various park agencies across the system.
Policy Guidance: Provide accurate information on park availability, camping regulations, and fee structures.
Technical Assistance: Help customers navigate the reservation website and report any software or hardware glitches to the Customer Support Analyst (CSA) team.
Issue Resolution: Address billing concerns or complex reservation issues by collaborating with internal support teams.
Quality Standards: Maintain a polite, professional demeanor while adhering to strict efficiency and quality assurance metrics.

Candidate Requirements

Language: Full fluency in both English and French is mandatory.
Experience: Minimum 6 months of experience in a call center, customer service, or reservation-based environment.
Availability: Must be able to commit to the seasonal contract and handle increased hours during the peak summer months.
Technical Comfort: Ability to work remotely using phone and chat software while maintaining internal reporting logs.
Soft Skills: Strong communication skills and a professional attitude under pressure.

Job Description

Do you love the outdoors and enjoy helping people plan their perfect getaway? ABL Employment is seeking Bilingual Reservation Agents to support a leader in park management. This is a unique opportunity to work from the comfort of your own home in New Brunswick or Quebec while being part of a team that believes work should be both fun and fulfilling. As the first point of contact for park visitors, you will play a crucial role in helping thousands of people experience Canada’s natural beauty during the 2026 season.

Your workday will be fast-paced and varied. One moment you might be helping a family book a lakeside campsite, and the next you’ll be explaining park policies or troubleshooting a website issue via chat. We look for “people persons” who can remain calm and professional, even during the busy summer rush. While this role is remote, you are never alone; you’ll have access to excellent training and a supportive Customer Support Analyst team to help you navigate complex billing or technical questions.

Joining this team means developing skills that stay with you for a lifetime. We value diversity and provide a platform where your bilingualism is a key asset. Whether you are looking for a flexible role to balance with other commitments or a dedicated summer position in the tourism sector, we provide the resources you need to succeed.

If you have six months of service experience and a passion for helping others, we invite you to apply. Help us connect people with the great outdoors this summer!

ABL Employment | Moncton & Regional Support

ABL Employment is a Canadian-owned and operated staffing agency that has been connecting job seekers with local businesses since 1999. Specializing in temporary, temporary-to-hire, and direct-hire positions, ABL focuses on the industrial, administrative, and customer service sectors. In Moncton, ABL serves as a strategic virtual recruitment hub, leveraging technology to support the city’s critical logistics and service corridors.

Company Culture: “A Better Life”

The name “ABL” stands for A Better Life, a philosophy that permeates their internal and external operations.

Relationship-Driven: Unlike traditional “order-filler” agencies, ABL’s culture emphasizes building deep, “approachable and real” relationships with both client companies and candidates. They often act as an extension of a client’s own HR department.
The “A Better Life” Award: A unique cultural hallmark where ABL recognizes and rewards employees and associates who go above and beyond to be pillars in their communities and workplaces.
Supportive & Nimble: Employees describe the culture as “stress-free” with a high degree of management support. The organization prides itself on being nimble—reacting quickly to market shifts and individual candidate needs.
Commitment to Growth: ABL actively seeks to move candidates from temporary roles into permanent careers, valuing the “gems” they find and preparing them for long-term success.

Unique Location & Hub Status

While ABL has brick-and-mortar branches in Ontario and BC, its Moncton presence is a Virtual Recruiting Centre, reflecting the modern shift in professional staffing.

Regional Logistics Power: From this hub, ABL supports the high demand for Bilingual Reservation Agents, warehouse associates, and logistics specialists that define Moncton’s role as the “Hub City” of the Maritimes.
Virtual Connectivity: The Moncton hub utilizes powerful recruitment technologies and AI-driven processes to deploy associates across New Brunswick. This allows them to maintain a strong community presence without the constraints of a traditional physical office.
Bilingual Focus: A unique aspect of the Moncton operation is its heavy focus on French-English bilingual roles, particularly in park management and reservation sectors, catering to the unique linguistic landscape of the region.

Core Staffing Sectors in Moncton

Sector	Typical Roles
Service & Support	Bilingual Reservation Agents, Customer Service Representatives
Logistics	Warehouse Associates, Forklift Operators (Raymond Reach/Counterbalance)
General Labour	Short-term project staff, Packaging, and Quality Inspection
Administrative	Receptionists, Project Administrators, and Data Entry

To apply for this job please visit www.ablemployment.com.