Pool Operator

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Website Accor

Job Summary

The Pool Operator at the Fairmont Chateau Lake Louise is a specialized technical role within Basin Glacial Waters, the resort’s brand-new Thermal Wellness Facility. Located in the heart of Banff National Park, this position is responsible for the precise mechanical and chemical management of 11 distinct bodies of water, including pools and thermal baths. You will act as a guardian of both luxury and safety, ensuring that water quality meets stringent provincial regulations and Fairmont’s elite brand standards, all while living in one of the world’s most iconic outdoor destinations.

Job Details

  • Employer: Fairmont Hotels & Resorts (Accor)

  • Location: Lake Louise, AB (Banff National Park)

  • Position Type: Full-time, Permanent

  • Salary & Benefits:

    • Hourly Rate: $23.23 per hour.

    • Housing: Subsidized on-site staff accommodation, making it easier to save while living in a National Park.

    • Meals: One complimentary meal per shift in the staff cafeteria ($5 for additional meals).

    • Health & Wellness: Comprehensive medical/dental/vision, including significant coverage for Mental Health ($5,000/yr), Orthodontics, and Gender Affirmation.

    • Financial: Defined Contribution Pension Plan with employer matching up to 5%.

  • Travel Perks: * Global: Discounts at 5,000+ Accor properties worldwide.

    • Mountain Explorer: 50% off food & beverage and discounted rooms at Fairmont resorts in Banff, Jasper, and Whistler.

Core Responsibilities

  • Technical Operations: Maintain and troubleshoot all spa and aquatic equipment, including pool basements and water treatment systems for 11 bodies of water.

  • Water Quality Management: Conduct daily inspections for clarity, levels, and cleanliness; perform chemical adjustments based on accurate water test readings.

  • Compliance: Maintain meticulous records of all water tests as required by Alberta provincial regulations to ensure guest safety.

  • Facility Stewardship: Execute deep-cleaning projects and daily/weekly maintenance to keep the thermal facility in “peak operating condition.“

  • Inventory Control: Manage the stock of pool chemicals, testing agents, and related operational products.

  • Guest Interaction: Assist the Spa Attendant team with facility cleanliness and engage courteously with guests and members.

Candidate Requirements

  • Certification: Aquatic Facility Operator Certification Level 2 from the Alberta Association of Recreation Facility Personnel (AARFP) is required.

  • Safety: Valid First Aid and CPR certificates.

  • Background: A background in general maintenance is considered a significant asset.

  • Legal: Must be legally authorized to work in Canada.

  • Soft Skills: A strong sense of accountability and the ability to uphold luxury service standards in a high-pressure wellness environment.

Job Description

Are you ready for a “once in a lifetime” career move? Fairmont Chateau Lake Louise is seeking a Pool Operator to join the team at our brand-new thermal wellness destination, Basin Glacial Waters. This isn’t just a job; it’s an invitation to live and work in the breathtaking landscape of Banff National Park. If you are passionate about technical excellence and want to spend your days off hiking or skiing world-class terrain, this is the adventure you’ve been waiting for.

As a Pool Operator, you are the technical heartbeat of our wellness experience. While our guests relax in our thermal baths, you are behind the scenes ensuring that every drop of water is perfectly balanced, crystal clear, and safe. You will manage the complex systems of 11 different bodies of water, combining your mechanical expertise with a meticulous eye for detail. We are looking for an empowered individual who takes pride in maintaining a facility in peak condition and understands that in a luxury spa, “clean” is just the starting point.

Joining the Fairmont family at Lake Louise means joining a community that works hard and plays harder. We make it easy for you to thrive with subsidized on-site housing, comprehensive health benefits, and a travel program that lets you explore other world-class resorts at a fraction of the cost. We are committed to your growth and offer a platform to develop your talent within the global Accor network.

If you have your AARFP Level 2 certification and a desire for a fulfilling career in the mountains, we invite you to apply today. Help us maintain the gold standard of thermal wellness at the Fairmont Chateau Lake Louise.

Accor | Calgary, AB

Accor is a world-leading augmented hospitality group with a vast portfolio of over 45 brands ranging from luxury to economy. In the Calgary region, Accor’s presence is anchored by its luxury flagship, Fairmont, while also serving as a major operational and recruitment hub for its extensive network of mountain resorts in the Canadian Rockies (Banff, Lake Louise, and Jasper).

Company Culture: The “Heartist®” Ethos

Accor’s culture is centered on the “Heartist®” philosophy—a blend of “Heart” and “Artist.” This ethos empowers employees to deliver service with genuine passion and creative individuality.

  • Be All You Are: The group fosters a diverse and inclusive environment where 360,000+ employees are encouraged to bring their unique history and personality to work. In Calgary, this translates to a workforce that reflects the city’s multicultural fabric.

  • Spirit of Conquest: A pioneering spirit that encourages autonomy and innovation. Employees are viewed as “explorers” who are encouraged to challenge the status quo and push the boundaries of traditional hospitality.

  • Social Elevator: Accor is dedicated to professional growth, utilizing its Accor Academy to provide extensive training (over 19 million hours delivered since 2020) and clear pathways for internal mobility across its global network.

  • Planet 21 / Sustainable Growth: The culture prioritizes “positive impact” hospitality, focusing on zero-waste initiatives, carbon reduction, and supporting the local communities where they operate.

Location: Calgary & Regional Operations

While Accor is a French multinational headquartered in Issy-les-Moulineaux, its Calgary footprint is primarily defined by high-touch luxury and regional logistics.

Fairmont Palliser Located at 133 9th Avenue SW, the Fairmont Palliser is Calgary’s premier landmark hotel. It is physically and culturally central to the city.

  • Historic Landmark: Connected to the Calgary TELUS Convention Centre and the Calgary Tower, it has been the city’s “social headquarters” since 1914.

  • Luxury Standards: The property features 407 guest rooms and the exclusive Fairmont Gold “hotel within a hotel” floor, which offers a private lounge and dedicated concierge team.

  • Culinary Hub: Home to the Hawthorn Dining Room & Bar, which focuses on Alberta-sourced ingredients and refined cocktail culture.

The Regional Pipeline

  • Recruitment Hub: Calgary serves as the primary hiring and transit point for Accor’s iconic mountain properties: Fairmont Banff Springs, Fairmont Chateau Lake Louise, and Fairmont Jasper Park Lodge.

  • Corporate Support: Accor maintains regional operational support in the area to manage the seasonal staffing and logistical complexities of these world-renowned “Castle” hotels, which are major drivers of Alberta’s tourism economy.

To apply for this job please visit careers.accor.com.