Job Summary

The Hotel Manager at Fairmont Palliser is a high-impact executive role responsible for the operational heart of Calgary’s most prestigious landmark property. As the primary deputy to the General Manager, you will oversee the daily performance of 407 guest rooms and multiple departments, including Food & Beverage and Engineering. This role is designed for a strategic hospitality leader who can navigate complex financial forecasting while maintaining the legendary service standards and “service rituals” that define the Fairmont brand.

Job Details

Employer: Fairmont Palliser (Accor Hotels)
Location: Calgary, AB, Canada (Downtown)
Position Type: Full-time
Salary & Benefits:
- Estimated Salary: In the Calgary luxury market for 2026, Hotel Managers at premier properties typically earn between $95,000 and $145,000, with additional performance-based incentives.
- Employee Perks: Complimentary healthy meals during every shift.
- Global Access: Exclusive travel discounts at Accor properties worldwide.
- Professional Development: Access to “Skill Up” custom learning and “Level Up” career growth paths.
- Corporate Impact: Opportunity to lead Sustainability and Corporate Social Responsibility (CSR) initiatives.
Estimated Average Salaries: Senior hospitality leadership roles in major Alberta metropolitan areas average approximately $110,000, though landmark properties like the Palliser often command a premium due to the scale and prestige of operations.

Core Responsibilities

Strategic Deputy Leadership: Provide high-level support to the General Manager in setting the hotel’s strategic direction and serving as the lead authority in their absence.
Operational Excellence: Drive synergy and innovation across Rooms, Food & Beverage, and Engineering departments to ensure seamless service delivery.
Financial Stewardship: Manage complex budgeting and forecasting to ensure long-term profitability and operational efficiency.
Talent Development: Spearhead recruitment, coaching, and mentorship programs for department heads and emerging leaders within the hotel.
Guest Experience Management: Set and maintain rigorous product and service standards to ensure an “iconic Calgary experience” for every guest.
Brand Integrity: Monitor and enforce the consistent delivery of all Fairmont brand standards and specific service rituals.
Culture Building: Foster an inclusive, accountable, and highly engaged workplace environment.

Candidate Requirements

Extensive Experience: A minimum of 8 years in hotel operations, including at least 3 years in a senior leadership capacity overseeing multiple departments.
Education: Post-secondary degree in Hospitality or Business, or an equivalent level of professional experience.
Technical Literacy: Proficiency in industry-standard hotel systems (such as Opera and Micros) and the Microsoft Office Suite.
Leadership Depth: Proven ability to lead diverse teams with a focus on inclusion, change management, and high-stakes accountability.
Communication Skills: Exceptional ability to influence stakeholders, present data, and provide clear, decisive direction.
Legal Standing: Must be legally eligible to work in Canada; no visa assistance is provided for this role.

Job Description

Are you ready to helm a landmark that has shaped Calgary’s skyline and stories for over a century? The Fairmont Palliser is seeking a Hotel Manager who is not only a director of operations but a visionary leader capable of blending a storied past with a brilliant future. Centrally located in the heart of downtown, our 407-room premier hotel requires a leader who understands that luxury is found in the perfect execution of every detail.

In this career-defining role, you will be the engine of excellence across the property. You are the strategic partner to the General Manager, responsible for turning high-level goals into operational reality. Whether you are deep-diving into financial forecasts to drive profitability or “rolling up your sleeves” on the floor to ensure a guest’s stay is unforgettable, your presence is felt at every level. You are the bridge between our Rooms, Culinary, and Engineering teams, fostering a culture of collaboration that makes the impossible look effortless.

At Fairmont, we believe our greatest strength is the diversity and talent of our team. As Hotel Manager, you will be a champion for our colleagues, creating an environment where high-performing teams are not just built, but empowered to grow. You will oversee the development of the next generation of hospitality leaders, ensuring that the Fairmont legacy of “Wonderful Hospitality” continues to thrive.

If you are a seasoned leader who thrives in fast-paced, guest-centric environments and possesses the financial acumen to drive results in a landmark setting, we invite you to apply. Join us at the Fairmont Palliser and help us deliver the iconic Calgary experience to the world.

Fairmont Palliser | Calgary, AB

The Fairmont Palliser is Calgary’s premier luxury landmark, a “Regal Icon” that has defined the city’s hospitality since opening its doors on June 1, 1914. Built by the Canadian Pacific Railway to serve tourists traveling to the Rockies, this historic Edwardian-style hotel was the tallest building in Calgary for over 40 years. Today, as part of the Accor family, it remains the city’s most prestigious address, blending its storied past with modern, world-class luxury.

Company Culture

Fairmont’s culture is built on the “Heartist®” philosophy—a belief that true hospitality is an art form driven by genuine human connection.

Service Promise: The team is dedicated to “turning moments into memories,” ensuring every guest feels valued through warm, sincere, and engaging service.
Core Values: The organization operates on the pillars of Respect, Integrity, Teamwork, and Empowerment.
Sustainability & Stewardship: Through the Serve 360 program, the Palliser is a leader in environmental stewardship, having eliminated single-use plastics and focusing on locally-sourced “prairie fare” to support the regional community.

Location: 133 9th Avenue SW, Calgary

Centrally located in the heart of downtown, the Fairmont Palliser is the epicenter of Calgary’s business and cultural life.

Unbeatable Connectivity: The hotel is connected via the Plus 15 skywalk system to the TELUS Convention Centre and is just steps away from the Calgary Tower, Stephen Avenue Walk, and the Glenbow Museum.
Historic Hub: Its grand ballrooms—the Crystal and Alberta—have hosted royalty, celebrities, and world leaders for over a century, serving as the city’s primary venue for “fairy-tale” weddings and high-profile galas.
Culinary Oasis: The onsite Hawthorn Dining Room & Bar offers a modern interpretation of authentic prairie cuisine, serving as a social headquarters for Calgary’s professionals and visitors alike.

Other Managed Luxury Options in Calgary

For those seeking a different style of high-touch service, Calgary offers several other top-tier managed properties:

Hotel Arts

A boutique, design-centric hotel located in the trendy Beltline district.
Focuses on a contemporary, art-forward experience with a vibrant local culinary scene.

Hyatt Regency Calgary

Located directly on historic Stephen Avenue, featuring the Stillwater Spa.
Known for its massive sandstone facade and extensive business and event facilities.

Le Germain Hotel Calgary

A sophisticated, modern property across from the Calgary Tower.
Offers a personalized, “made-in-Canada” luxury experience with a focus on high-end design and comfort.

To apply for this job please visit www.fairmont.com.