Club Lounge Concierge

Job Summary

The Club Lounge Concierge is a pivotal guest-facing role at the Calgary Marriott Downtown Hotel, designed for a hospitality professional who excels in delivering personalized, high-tier service. This part-time position serves as the primary point of contact for elite guests within the exclusive M Club Lounge, ensuring their stay is seamless through expert coordination of local amenities, travel arrangements, and internal hotel services. The role balances refined administrative tasks with active floor management to uphold Marriott’s “Wonderful Hospitality” standards.

Job Details

• Employer: Marriott International, Inc. (Calgary Marriott Downtown Hotel)

• Location: Calgary, AB, Canada

• Position Type: Part-time

• Salary & Benefits:

  • Pay Range: Typically between $21.25 and $25.10 per hour based on current regional Marriott listings for similar roles.

  • Travel Perks: Access to “Explore by Marriott Bonvoy,” providing significant discounts on room rates and food/beverage at 9,500+ properties worldwide.

  • Wellness & Support: Paid leave, professional development through Marriott training programs, and employee assistance services.

• Estimated Average Salaries: In the Calgary/Alberta region for 2026, the average hourly rate for specialized hospitality concierge roles ranges from $18.50 to $26.00, placing this luxury-tier position at the higher end of the local market.

Core Responsibilities

• Guest Service Excellence: Proactively respond to requests for special arrangements including transportation, dining reservations, and dry cleaning.

• Information Resource: Act as an expert on property amenities and the Calgary area, providing curated recommendations for local events, dining, and activities.

• Communication Management: Process guest calls, messages, and concerns accurately; coordinate with Bellpersons and Housekeeping to resolve issues promptly.

• Lounge Oversight: Monitor the M Club Lounge to ensure seating availability, maintain safety standards, and ensure the overall well-being and comfort of elite guests.

• Administrative Diligence: Review shift logs and document all pertinent guest information and requests in daily logbooks to ensure seamless shift transitions.

• Safety & Compliance: Report accidents or unsafe conditions immediately; adhere to all company policies regarding professional appearance and asset protection.

Candidate Requirements

• Education: High school diploma or G.E.D. equivalent.

• Experience: This is an entry-level professional role; no prior related work or supervisory experience is required.

• Language & Etiquette: Must speak using clear, professional language and demonstrate appropriate telephone etiquette.

• Physical Stamina: Ability to stand, sit, or walk for an extended period; capability to move or lift objects up to 10 pounds without assistance.

• Soft Skills: A “genuine appreciation” for guests, the ability to anticipate needs, and a collaborative spirit to support team goals.

Job Description

Step into the heart of luxury at the Calgary Marriott Downtown Hotel as a Club Lounge Concierge. This isn’t just a service role; it is a position as a host and ambassador for the Marriott brand, where you are empowered to elevate the guest experience from “standard” to “extraordinary.” Working within the sophisticated environment of our M Club Lounge, you will be the face of hospitality for our most loyal guests.

Your day-to-day will be a dynamic blend of logistics and storytelling. One moment you might be coordinating a last-minute airport shuttle or a difficult-to-get dinner reservation in the city; the next, you’ll be sharing your insider knowledge of Calgary’s best-kept secrets to help a guest plan an unforgettable afternoon. You are the “go-to” expert who transforms a guest’s unique needs into realized plans, following up with the intuition and care that defines the JW Treatment.

As a member of the Marriott team, you will enjoy a culture that puts people first. We believe that when our associates are happy and supported, our guests feel the difference. You will work alongside a diverse, professional team committed to a common goal: delivering thoughtful, forward-thinking service. In return, you’ll receive world-class training and the unparalleled perk of exploring the globe with our exclusive associate travel discounts.

If you are a patient, calm, and communicative professional looking to launch a career with the world’s largest hospitality company, we invite you to help us keep the promise of “Wonderful Hospitality. Always.”

Marriott International, Inc. | Calgary, AB

Marriott International is the world’s leading hospitality company, managing a diverse portfolio of over 30 brands and thousands of properties globally. In Calgary, Marriott’s presence is a cornerstone of the city’s tourism and business infrastructure, ranging from the flagship Calgary Marriott Downtown to specialized brands like Residence Inn, Aloft, and The Dorian. The company is currently spearheading a massive expansion in Calgary’s Culture + Entertainment District, with plans to introduce high-profile luxury brands like the W and JW Marriott by 2030.

Company Culture

Marriott’s culture is anchored in the founding philosophy: “Take care of associates and they will take care of the customers.” This “People First” mindset fosters a supportive, inclusive environment where internal growth is highly prioritized; many senior executives began their careers in entry-level hourly roles.

• Core Values: The organization operates on five pillars: Putting People First, Pursuing Excellence, Embracing Change, Acting with Integrity, and Serving Our World.

• Global Community: Employees (associates) benefit from a vast international network, enjoying extensive travel perks and professional development opportunities through the “Be” people brand.

• Social Impact: Through the Serve 360 platform, Marriott emphasizes sustainability and social responsibility, aiming to create a positive impact in every community where it operates.

Location: Calgary, AB

Marriott’s footprint is strategically distributed across Calgary’s most vital hubs:

• Downtown Pulse: The Calgary Marriott Downtown on 9th Avenue SE is internally connected to the TELUS Convention Centre and steps from the historic Stephen Avenue, placing it at the heart of the city’s business and social life.

• Future Landmark: The new $1.47B development in the Culture + Entertainment District (near the BMO Centre) will soon host Western Canada’s tallest residential towers, solidifying Calgary’s reputation as a global destination.

• Strategic Hubs: With properties near YYC Airport, the University of Calgary, and the Beltline, Marriott ensures proximity to the city’s logistical, academic, and trendy urban corridors.