Viewing Agent (Birmingham)

Employer: Home Made

Location: Birmingham (Remote-based, with travel via public transport to Manchester, London, Watford)

Employment Type: Full-time (Tuesday–Saturday, 9am–6pm)

Salary: £25,000 Basic + Uncapped Commission (OTE £40,000+)

Professional Job Summary

Home Made is a rapidly growing property technology (PropTech) startup on a mission to “fix renting for good.” They are seeking a proactive Viewing Agent to join their field sales team in Birmingham. This is a dynamic, mobile role that requires you to be the face of the company during property viewings. You will not only show properties but act as a lifestyle consultant, helping prospective renters find their ideal home. If you thrive on independence, possess strong sales instincts, and are committed to transparent, stress-free customer service, this is a high-growth opportunity to join a disruptive industry player.

Key Responsibilities

Field Sales & Viewings: Conduct daily property viewings for “Build to Rent” portfolios, acting as a consultant to help prospective renters make informed decisions.
Customer Lifecycle Management: Provide exceptional service from the initial introduction through to the final decision, ensuring the process is transparent and stress-free.
Neighborhood Expertise: Act as a local authority, highlighting not just property amenities, but the best local coffee shops, bars, parks, and lifestyle perks in the area.
Sales Pipeline: In quieter periods, engage in outbound calling and lead management. You can earn additional commission if you book a viewing, conduct it, and successfully secure the move-in.
Data & Collaboration: Record viewing data diligently for client reporting and partner closely with the Account Management and Operations teams to optimize property performance.
Cultural Advocacy: Represent Home Made’s values of integrity and professionalism during every interaction.

Required Skills & Characteristics

Sales Instincts: You embrace a customer-first mentality and are motivated by hitting and exceeding targets.
Communication: Exceptional interpersonal skills—you are personable, professional, and able to quickly assess a customer’s needs.
Self-Starter: The ability to manage your own schedule, work remotely, and prioritize tasks effectively without constant supervision.
Organization: High-level planning skills to manage your daily travel across Birmingham and occasional long-distance travel to other major cities.
No Real Estate Experience Required: Home Made prioritizes attitude, sales ability, and customer service skills over prior property industry experience.

Why Join Home Made?

Financial Upside: An uncapped commission structure that rewards performance, pushing your earnings well beyond the basic salary (OTE £40k+).
Development: Rapid growth opportunities within a scaling PropTech startup.
Work-Life Balance: 24 days of holiday plus your birthday off!
Connected Culture: Quarterly trips to the London HQ for training and team building, plus summer and Christmas social events.
Perks: Access to employee discount programs for major retailers and cinemas.

Market & Industry Context

The “Build to Rent” sector is one of the fastest-growing areas of the UK property market. By leveraging technology to streamline viewings and applications, companies like Home Made are changing the way people rent. As a Viewing Agent, you are at the sharp end of this transition, gaining experience in a high-tech sales environment that is fundamentally different from traditional estate agency models.

Interview Preparation Insights

The “Consultant” Mindset: When asked how you approach a viewing, don’t just talk about “showing the room.” Talk about listening to the customer’s lifestyle needs and tailoring your pitch to match.
Sales Grit: Be prepared to discuss how you handle “no” or a customer who isn’t sure. Show that you can be persistent and supportive without being pushy.
Public Transport Travel: This role requires travel via public transport. Demonstrate that you are organized enough to manage a complex schedule across multiple cities without missing an appointment.

Technology Literacy: Mention your comfort level with using apps or mobile CRM systems. Startups rely heavily on these to track sales metrics in real-time.

Core Summary: Viewing Agent (Birmingham)

Category	Details
Role Title	Viewing Agent
Organization	Home Made (Property Technology Start-up)
Location	Birmingham (Field-based/Remote)
Salary	£25,000 Basic + Uncapped Commission (OTE £40,000+)
Contract	Full-time
Working Hours	Tuesday – Saturday, 9:00 AM – 6:00 PM
Key Requirement	No driving licence required (role uses public transport)

Key Operational Responsibilities

Field Sales & Viewings: Conducting daily property viewings across Birmingham for large “Build to Rent” portfolios.
Customer Journey: Acting as the primary face of the company, guiding prospective renters from the initial showing to the final decision.
Local Expertise: Tailoring property recommendations based on lifestyle—highlighting not just the unit, but local amenities, transport, and community culture.
Performance Tracking: Diligently recording viewing data for client reporting and maintaining high standards of CRM hygiene.
Collaborative Sales: Partnering with Account Management and Operations teams to ensure smooth process execution and deal conversion.

Candidate Profile

Skills: Excellent communication, a customer-first mentality, and the ability to think quickly to assess a renter’s needs.
Drive: A self-starter mindset is essential; you must be comfortable working independently while staying motivated to hit targets.
Flexibility: Willingness to travel via public transport to viewings in Birmingham and occasionally to other major cities like London, Manchester, or Watford.
Cultural Alignment: Must embody professionalism, integrity, and a passion for “fixing the renting experience.”

Benefits & Culture

Leave: 24 days annual leave + your birthday off.
Growth: Opportunities for career development through L&D programs in a fast-growing tech environment.
Events: Quarterly trips to the London HQ for training and team building, plus summer/Christmas socials.
Inclusivity: A diverse, tech-driven company culture that values individual input.

To apply for this job please visit careers.home-made.com.