Job Summary: Front Desk/Host

Dave & Buster’s is hiring for a Front Desk/Host position at its Colorado Springs location. In this dual-capacity role, you act as the “ambassador of fun,” serving as the first and last point of contact for guests. You are responsible for managing the flow of the building—greeting guests, coordinating table seating, selling Power Cards/merchandise, and processing transactions. This is a high-energy, fast-paced environment where multitasking and a “guest-first” attitude are essential for success.

Key Responsibilities

Guest Ambassador: Provide a high-energy greeting and a warm farewell; proactively check on guest satisfaction and notify managers of any issues.
Flow Management: Monitor table turn timing, scout open tables, and rotate seating to ensure balance for the service staff.
Transactions & Retail: Process bill transactions accurately, sell merchandise and gift cards, and reconcile your cash bank at the end of the shift.
Logistics & Support: Manage waitlists, answer telephones, and ensure the front desk is fully stocked with menus, silverware, and Power Cards.
Facility Standards: Maintain a clean and organized host station; assist with bussing tables or processing “To Go” orders as business dictates.

Required Qualifications & Skills

Age: Must be at least 18 years old.
Communication: Ability to read, write, and articulate clear greetings/requests in English; skilled at calmly de-escalating dissatisfied guests.
Experience: Previous restaurant, retail, or cashier experience is preferred but not required.
Physical Demands:
- Ability to stand or walk 100% of the shift.
- Ability to lift and carry up to 30 pounds.
- Comfort working in a noisy, fast-paced environment with distracting conditions (flashing lights, arcade sounds).

Compensation & Benefits

Pay Rate: Compensation typically ranges from $14.42 – $16.00 per hour, with a reported salary midpoint of $15.16 – $16.66.
Perks:
- FREE GAMES: One of the most popular employee benefits.
- Insurance: Attractive medical, dental, and vision packages for eligible positions.
- Retirement: 401(k) plans with company participation.
- Flexibility: Schedules designed to accommodate school or second jobs.

Market & Industry Context: 2026 Hospitality Trends

The “Eatertainment” sector in 2026 continues to thrive by blending technology with physical social spaces.

Hybrid Service Models: As of 2026, Dave & Buster’s has integrated advanced mobile waitlist and kiosk systems. As a Host, you will likely spend more time helping guests navigate the app-based “Power Card” refills and digital reservations than traditional paper systems.
Local Demand: The Colorado Springs location (near the InterQuest Marketplace) serves a heavy volume of local families and tourists. Weekend peaks in 2026 often see wait times exceeding 60 minutes, making your role in “managing the flow” critical to the store’s revenue.
Wage Competition: The $15.16+ starting rate aligns with Colorado’s 2026 minimum wage standards, ensuring competitive entry-level pay for the Pikes Peak region.

Interview & Application Insights

The “Energy” Check: Dave & Buster’s hires for personality. During your interview, maintain a frequent smile and demonstrate the “enthusiasm” mentioned in the job description.
Multitasking Scenarios: Be prepared to explain how you would handle three things at once: a guest wanting to check in, a phone ringing, and a family asking where the restrooms are.

Team Synergy: Emphasize your willingness to “assist other Team Members as needed.” In a high-volume venue like D&B, being a team player who helps buss a table or grab silverware during a rush is highly valued.

Category	Details & Specifications
Employer	Dave & Buster’s, Inc.
Location	Colorado Springs, CO, United States
Compensation	$14.42 – $16.66 / hour (Range varies by experience)
Status	Part-Time or Full-Time (Flexible schedules)
Age Req.	Must be 18 years of age or older

The “Ambassador” Workflow: High-Volume Hospitality

At Dave & Buster’s, the Front Desk/Host role is a multidimensional “hub” position. You aren’t just seating diners; you are managing the flow of a retail store, a restaurant, and a massive gaming floor simultaneously.

Functional Area	Actionable Tasks
Guest Navigation	Acting as the building ambassador; greeting with enthusiasm and directing guests to dining or games.
Revenue Ops	Processing retail merchandise sales, Power Card transactions, and “To Go” orders.
Flow Control	Managing wait times, rotating seating for server fairness, and scouting/bussing tables to drive “turn timing.”
Financials	Making accurate bill calculations and reconciling cash/monies from your bank.
Problem Solving	Identifying unhappy guests early and notifying managers to take corrective action.

Mandatory Qualifications & Physicality

Experience: Retail, restaurant, or cashier experience is preferred but not required.
Communication: Ability to articulate clear greetings/farewells and remain calm when dealing with dissatisfied guests.
Tech/Admin: Ability to read/write handwritten notes and navigate the POS system for bill transactions.
Physical Demands:
- Ability to walk or stand for 100% of the shift.
- Capacity to work in a noisy, fast-paced environment with distracting lights and sounds.
- Ability to lift and carry up to 30 pounds.
- Frequent reaching, bending, and stooping.

Total Rewards & “Work-Play” Benefits

Dave & Buster’s offers a unique perk package designed to boost team morale:

Entertainment: FREE GAMES for employees (a significant value in a high-tech arcade).
Health: Medical, dental, and vision insurance packages available for eligible positions.
Financial: 401(k) retirement plan options.
Flexibility: Schedules built to accommodate students or those with second jobs.

Comparison: Colorado Springs “First Impression” Roles

Metric	D&B Host / Front Desk	Complete Care ER Clerk	Chili’s To-Go Specialist
Hourly Rate	$14.42 – $16.66	$20.00 + Differentials	$16.00 – $19.00
Environment	Loud / High-Energy Arcade	Clinical / High-Acuity ER	Casual Dining / Kitchen
Primary Task	Seating / Power Cards	Registration / Insurance	Order Entry / Packaging
Pace	Erratic (Surge-based)	High-Stress / Steady	Fast-Paced / Peak Rushes
Customer Vibe	Celebratory / Family	Distressed / Crisis	Hungry / In-and-Out

To apply for this job please visit www.daveandbusters.com.