Service Team Member (Part-Time)

Company: Michaels Stores

Location: Edmonton-South West, AB

Employment Type: Part-Time

Minimum Age: 16 years old

Clean Professional Job Summary

Michaels, North America’s leading destination for arts, crafts, and framing, is looking for a versatile Service Team Member for its South West Edmonton location. This role is the “creative engine” of the store, requiring a balance of high-energy customer engagement and behind-the-scenes operational stamina. You aren’t just a cashier; you are a problem-solver who helps customers bring their projects to life while ensuring the store remains perfectly stocked through truck unloads, planogram sets (POGs), and “Omni-channel” fulfillment (BOPIS/SFS). If you thrive in a dynamic environment that values “Royal Service” and have an interest in everything from custom framing to retail logistics, Michaels offers a supportive culture to fuel your professional growth.

Key Responsibilities

Customer Inspiration: Help customers locate products, provide creative solutions, and educate them on the Michaels Rewards program and Private Label Credit Cards.
Efficient Checkout: Provide a fast, friendly, and accurate checkout experience while encouraging customers to participate in the “Voice of Customer” (VOC) survey.
Logistics & Merchandising: Participate in truck unloading, stocking, and the execution of Planograms (POGs) to ensure products are displayed according to brand standards.
Omni-Channel Support: Execute “Buy Online, Pickup In Store” (BOPIS) and “Ship From Store” (SFS) processes to meet the needs of digital shoppers.
Store Optimization: Perform Store In Stock Optimization (SISO) and “AD set” duties to ensure inventory accuracy and promotional readiness.
Maintenance & Recovery: Responsible for the “go-back” process and general store recovery to maintain a clean, inspiring, and fully stocked shopping environment.
Custom Framing: Cross-train in the selling and production of custom frames, including the use of glass cutters and heat presses.

Required Qualifications & Skills

Experience: Previous retail or customer service experience is preferred but not mandatory for those with a “can-do” attitude.
Soft Skills: Ability to interact with others in an accepting and respectful manner, remaining positive even in high-pressure or difficult situations.
Technical Aptitude: Ability to learn cash handling, inventory systems, and framing production equipment.
Physicality: Ability to remain standing for long periods, lift heavy boxes, use ladders, and perform regular bending, reaching, and stretching.
Availability: Flexibility to work a variety of shifts, including nights, weekends, and early mornings.

About the Company: Michaels

Founded in 1973, Michaels operates over 1,300 stores and owns Artistree, a premier manufacturer of custom framing merchandise. Their mission is to “fuel the joy of creativity and celebration.” As a Team Member, you are part of a community that values innovation and “being better together.”

Market & Industry Context: Edmonton Craft Retail (2026)

As of March 2026, Edmonton’s hobby and craft sector is seeing a massive surge driven by the “Handmade Economy” and local artisan pop-ups.

Industry Trends & Data:

The “Omni-Channel” Boom: In 2026, over 40% of Michaels’ store traffic in urban hubs like Edmonton starts online. The ability to quickly process BOPIS orders is now a critical performance metric for Service Team Members.
Retail Wage Benchmarks: Part-time retail roles in Alberta for 2026 typically start around the $15.50–$17.00/hr range, with Michaels offering additional value through their robust “MikBenefits” package.
Seasonal Cycles: Edmonton’s “Crafting Season” peaks from October through December. Service Team Members hired in the spring/summer are often fast-tracked for holiday leadership roles due to their familiarity with SISO and POG processes.
Sustainability: In 2026, Michaels has introduced new “Green Stocking” initiatives, reducing plastic waste in truck unloads, which Team Members are expected to help implement at the store level.

Career Growth & Progression Path

Department Manager: Take ownership of a specific section (e.g., Floral, Yarn, or Fine Art), managing inventory levels and seasonal transitions.
Custom Framing Manager: Become an expert in the Artistree ecosystem, leading a team of framers to deliver high-margin, bespoke products.
Customer Experience Manager (CEM): Oversee the entire front-end operation, focusing on Rewards enrollments and VOC scores.
Store Manager: Transition into full operational and P&L leadership for an Edmonton-area location.

Interview Preparation Insights

The “Solution” Mindset: Michaels wants “solutions,” not just “locations.” Be ready to share how you would help a customer who says, “I want to make a wreath but I’ve never done it before.”
Logistics Awareness: Mention your comfort with “Planograms.” Understanding that every item has a specific home on the shelf shows you respect the science of retail.
Rewards & Loyalty: Prepare for a question on how you would handle a customer who says “no” to joining the Rewards program. Focus on highlighting the value (discounts/perks) without being pushy.
Physical Reliability: Emphasize your ability to handle the “Truck Unload” phase. This is often the most physically demanding part of the job, and managers look for people who won’t shy away from heavy lifting.

Perks & Benefits

MikBenefits: Robust benefits for both PT and FT staff, including health insurance (medical, dental, vision).
Tuition Assistance: Financial support for Team Members pursuing further education.
Employee Discount: A generous discount on all the creative supplies you could ever need.

Flexible Wellbeing: Paid time off and a focus on team member wellness.

Category	Details & Specifications
Employer	Michaels Stores (Edmonton-South West)
Employment Type	Part-Time
Minimum Age	16 years old
Key Focus	Customer Service, Cashiering, Replenishment, Omni-channel
Physical Req.	Standing, lifting heavy boxes, ladder use

Role Breakdown: The Creative Facilitator

At Michaels, a Service Team Member balances front-end customer interaction with back-end logistics. You are responsible for ensuring the store is both welcoming to “makers” and fully stocked with the tools they need.

Front-End Experience: Providing a “fast and friendly” checkout, handling cash to company standards, and promoting the Rewards program and Private Label Credit Cards.
Omni-Channel Support: Managing BOPIS (Buy Online, Pick Up In Store) and SFS (Ship From Store) orders, which are critical components of Michaels’ 2026 retail strategy.
Merchandising & Logistics: Participating in the “truck unload” process, following Planograms (POGs) to set up displays, and performing SISO (Store In-Stock Optimization) to ensure inventory accuracy.
Store Recovery: Maintaining “Brand Promises” by tidying aisles (recovery), handling merchandise returns (“go-backs”), and executing weekly AD sets.
Custom Framing: This role is unique as it involves cross-training in Custom Framing sales and production, which includes using glass cutters and heat presses.

2026 Edmonton Retail & “Michaels” Insights

The South West Edmonton Michaels (typically located in the Southcommon or Windermere area) serves a high-traffic demographic of hobbyists and professional makers.

The “Makers” Economy: In 2026, the DIY and crafting market in Alberta remains robust. Service Team Members are expected to be “solutions providers,” helping customers navigate over 40,000 unique SKUs.
Voice of the Customer (VOC): Michaels heavily emphasizes the VOC survey in 2026. Your performance is often measured by the number of positive mentions you receive in these digital feedback loops.
Seasonal Volatility: In Edmonton, the “Peak Season” (September through December) requires extreme flexibility. Shift times can include early mornings (4:00 AM) for truck unloads or late nights for holiday resets.
Wage Benchmarking: As of March 2026, part-time retail roles at Michaels in Edmonton typically start at $15.50 – $17.00 / hour, depending on previous retail or framing experience.

Total Rewards & Benefits

Michaels is notable for providing robust benefits even to Part-Time Team Members:

Wellbeing: Access to health, dental, and vision insurance.
Education: Tuition assistance programs to help with post-secondary costs.
Employee Discount: A generous discount on crafting supplies and Artistree custom framing.
Culture: A diverse and inclusive environment that “fuels the joy of creativity.”

Essential Skills & Physical Requirements

Physical Stamina: You must be comfortable standing for long periods and performing repetitive bending, lifting, and stretching.
Safety Awareness: Working with glass cutters in the frame shop and ladders in the warehouse requires strict adherence to Standard Operating Procedures (SOPs).
Conflict Resolution: Maintaining a positive and respectful image even in “difficult situations” (e.g., long holiday lineups or product returns).

Application Insider Tips

Mention Your “Makers” Side: If you quilt, paint, or build models, mention it. Michaels prefers Team Members who understand the products they are selling.
Highlight Reliability: Because this role involves early morning truck unloads and weekend shifts, emphasizing your punctuality and availability is a major plus.
Focus on “SISO” and “POG”: If you have experience with inventory counting or following visual diagrams to set up shelves, use those specific acronyms in your resume.

To apply for this job please visit careers.michaels.com.