Business Development & Customer Relationship Manager

Company: Premier Built Garages

Location: Edmonton, AB (Serving Edmonton & Calgary markets)

Employment Type: Full-Time

Clean Professional Job Summary

Premier Built Garages, Alberta’s largest detached garage builder with a 16-year legacy and over 6,000 completed projects, is seeking a Business Development & Customer Relationship Manager. This is a high-impact, autonomy-driven role designed for a “relationship architect” who can bridge the gap between high-level builder partnerships and individual client satisfaction. You will be responsible for managing a network of 19+ top Alberta home builders while converting inbound inquiries into successful construction projects. Unlike a scripted sales role, this position requires a “results-owner” who can navigate the fast-paced world of residential construction, identify new referral streams, and ensure every build maintains the company’s reputation for professionalism and integrity.

Key Responsibilities

Strategic Account Management: Nurture and expand long-term relationships with premier home builder partners across the Edmonton-Calgary corridor.
Lead Conversion: Transform inbound inquiries into “happy customers” by guiding them through the full lifecycle of a garage build, from initial quote to final inspection.
Opportunity Identification: Proactively develop new business through strategic outreach, referral networks, and industry partnerships.
Internal Liaison: Act as the critical “bridge” between client expectations and the internal construction and operations teams to ensure seamless project delivery.
Customer Journey Ownership: Create and maintain an exceptional end-to-end customer experience, ensuring high-value “white-glove” service at every touchpoint.
Brand Representation: Embody the company’s core values of integrity and attention to detail in all professional interactions.

Required Qualifications & Skills

Experience: Proven track record in Sales, Business Development, or CRM roles. Experience in construction, home services, or real estate is a significant asset.
Soft Skills: Exceptional trust-building abilities; you are someone who “naturally connects” with people and builds long-term rapport.
Work Ethic: Self-motivated and results-driven; you prioritize outcomes over simple activity and thrive in an environment without rigid scripts.
Project Management: Ability to manage multiple high-value clients and complex construction timelines simultaneously.
Ownership Mindset: Comfortable taking full responsibility for the client relationship from the first contact to the completed build.

About the Company: Premier Built Garages

Premier Built Garages has established itself as the dominant force in Alberta’s detached garage market. With over 6,000 builds under their belt, they have survived and thrived through various economic cycles by focusing on quality and professional partnerships. They are currently in a “rapid expansion” phase, making this an ideal time for a growth-oriented professional to join their leadership or management ranks.

Market & Industry Context: Alberta Residential Construction (2026)

As of March 2026, the demand for detached garages in Alberta has spiked due to the “secondary suite” boom and increased property densification in Edmonton and Calgary.

Economic Context & Trends:

The “Suite” Surge: In 2026, many homeowners are building detached garages with “garden suites” or “carriage houses” above them to combat rising housing costs. A Manager in this role will likely deal with more complex, high-value builds than in previous years.
Builder Partnerships: With 19+ existing partnerships, Premier Built Garages is a “preferred vendor.” In 2026, home builders are increasingly looking for “turnkey” partners who can handle the entire garage scope without oversight.
Regional Growth: The “Calgary-Edmonton Corridor” is one of the fastest-growing regions in North America. Business Development Managers who can navigate both municipalities’ different permitting and development rules are seeing high demand.

Career Growth & Progression Path

Director of Business Development: Oversee the entire sales and partnership strategy for the province, managing a team of relationship managers.
Regional Manager (Calgary/Edmonton): Take full operational and sales ownership of a specific city’s territory.
Strategic Partnerships Lead: Focus exclusively on securing and managing high-level contracts with massive land developers and national home builders.
Operations Consultant: Use your deep understanding of client expectations to transition into optimizing the construction and delivery side of the business.

Interview Preparation Insights

Relationship vs. Transaction: Be ready to explain how you build trust. They aren’t looking for a “closer” who moves on to the next lead; they want someone who builds a 10-year partnership.
Ownership Stories: Prepare an example of a time a project went sideways and how you “took ownership” of the result to satisfy the client.
Industry Familiarity: Even if you aren’t from construction, show you understand the basics of the Alberta residential market (permitting, timelines, and the importance of builder relationships).
Speed & Autonomy: Show that you can “move fast.” This is a growing company, not a slow-moving corporation—emphasize your ability to work without a script.

Perks & Benefits

Strong Earning Potential: A competitive base salary supplemented by a KPI-based bonus structure that rewards relationship growth and business development success.
Impact & Influence: As a manager in a growing firm, your efforts directly impact the company’s trajectory and your own career path.
Autonomy: High degree of ownership over your schedule and how you manage your portfolio of clients.

Company Stability: Work for the largest player in the provincial niche, providing a sense of security even in a fast-moving environment.

Category	Details & Specifications
Employer	Premier Built Garages
Location	Edmonton, AB (Expanding into Calgary)
Employment Type	Full-Time
Focus	B2B (Home Builders) & B2C (Detached Garages)
Compensation	Base Salary + KPI-based performance bonuses
Experience Req.	Sales/BD/CRM; Construction experience is an asset

Role Breakdown: The Growth Catalyst

Premier Built Garages is Alberta’s dominant force in detached garage construction, having completed over 6,000 builds. This role is the “connective tissue” between the company’s aggressive expansion and its commitment to service quality.

Strategic Relationship Management: Managing partnerships with 19+ of Alberta’s top home builders. You aren’t just selling a product; you are managing a critical link in their supply and construction chain.
Full-Cycle Sales Conversion: Taking inbound inquiries and guiding clients through the entire journey—from initial design and permitting questions to the final walkthrough of the completed build.
The Internal Bridge: Translating client expectations into actionable data for the construction and operations teams. You ensure that what was promised in the sales phase is physically delivered on the job site.
Opportunity Identification: Actively seeking out new referral networks and outreach opportunities to fuel the company’s expansion into the Calgary market.

2026 Alberta Housing & Construction Insights

The “detached garage” market in 2026 is driven by secondary suite conversions and a surge in infill development in both Edmonton and Calgary.

The Infill Boom: In early 2026, Edmonton’s zoning bylaws continue to encourage “missing middle” housing. This has increased demand for detached garages that include “garden suites” or legal suites above, adding complexity to the business development process.
The Calgary Expansion: Premier is actively moving into the Calgary corridor. As a BD Manager, you will be navigating different municipal permitting timelines and building codes between the two cities.
Wage & Bonus Benchmarking: In 2026, BD Managers in the Alberta construction sector typically see base salaries between $68,000 – $82,000, with KPI bonuses frequently adding $15,000 – $30,000 annually for high performers who hit “Relationship Growth” targets.
Market Position: Premier’s volume allows for “economies of scale,” meaning your “value proposition” to home builders is based on speed and reliability—critical metrics in a high-interest-rate environment where builders need to close projects fast.

Who Thrives at Premier?

This is a “high-autonomy” role. The company values Ownership over Activity.

The Relationship Builder: You thrive on “soft power”—building trust so that when a builder partner has a problem, you are the first person they call.
The Problem Solver: You don’t just report that a project is delayed; you present the solution to the client before they even have to ask.
The Fast-Mover: Premier describes their team as one that “moves fast.” In 2026, this means utilizing CRM tools and real-time communication to provide instant updates to builder partners.

Total Rewards

Performance-Driven Income: Your earning potential is directly tied to the success of the relationships you foster.
Expansion Influence: As the company grows in Calgary, this role offers the chance to help define the company’s “playbook” for new markets.
Stability: With 16+ years of history, Premier offers the security of an established leader with the energy of a startup expansion.

Application Insider Tips

Showcase “Ownership”: During the interview, share a story of a time you managed a client relationship that was “going south” and how you personally took ownership to turn it into a success.
Highlight the “Asset”: If you have experience with Alberta New Home Warranty or understand the specific logistics of detached garage permitting in Edmonton or Calgary, put this at the top of your resume.
B2B Experience: Emphasize any experience you have working with “Master Service Agreements” (MSAs) or long-term partnerships with institutional clients.

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