Admissions & Inquiries Officer — Dubai Campus

Meraki Group • Dubai, United Arab Emirates

Clean Professional Job Summary

Meraki Group , a distinguished international education organization, is seeking a dedicated Admissions & Inquiries Officer for its Dubai Campus. This full-time role serves as the primary gateway for prospective students and their families, managing the end-to-end journey from initial inquiry to final enrollment.

The position demands a balance of high-touch customer service and meticulous administrative precision. You will be responsible for guiding applicants through the assessment stage, ensuring that all regulatory and institutional requirements are met while maintaining the campus’s reputation for academic excellence. This role is essential for driving enrollment growth and ensuring a seamless, supportive transition for students entering a global educational environment.

Key Responsibilities

The Admissions & Inquiries Officer manages the critical “first impression” of the institution:

Inquiry Management: Act as the first point of contact for all prospective student inquiries via email, telephone, and in-person visits, providing detailed information about programs and campus life.
Applicant Guidance: Lead students through the assessment and application process, ensuring all documentation (transcripts, portfolios, and identification) is complete and accurate.
CRM & Data Integrity: Maintain and update student records within the admissions database, ensuring high data accuracy for reporting and enrollment forecasting.
Stakeholder Communication: Maintain consistent, empathetic communication with families, addressing concerns regarding curriculum, fees, and campus facilities.
Event Support: Assist in the coordination of campus open days, school fairs, and orientation events to drive brand awareness and lead generation.
Process Coordination: Work closely with academic departments to facilitate student interviews and entrance assessments, ensuring a timely decision-making process.

Required Qualifications & Skills

The Meraki Group seeks an individual who combines administrative organization with a “People-First” attitude:

Professional Experience: Proven track record in Customer Service , preferably within the Higher Education, K-12, or luxury service sectors.
Language Proficiency: Exceptional command of the English language (written and verbal) is mandatory to engage with a diverse international community.
Interpersonal Mastery: Strong ability to build rapport quickly with individuals from various cultural and professional backgrounds.
Organizational Capability: Demonstrated ability to manage high volumes of applications and inquiries simultaneously without compromising on detail or quality.
Technical Savvy: Proficiency in Microsoft Office Suite and experience with Admissions Management Systems or CRM software (eg, Salesforce, Hubspot, or specialized Education ERPs).
Cultural Competence: Sensitivity to the diverse needs of international families moving to or living in the UAE.

About the Company: Meraki Group

Meraki Group is a globally recognized education provider dedicated to delivering high-quality, international academic programs. With a strong presence in Dubai, a city known as a global hub for transnational education, Meraki Group fosters a culture of innovation, inclusivity, and academic rigor. The Dubai Campus serves as a flagship location, offering a vibrant multicultural environment where staff are empowered to contribute to the long-term success of every student.

Market & Industry Context: The Dubai Education Hub

Dubai is home to the world’s largest number of international branch campuses. In 2026, the sector is increasingly competitive, with institutions shifting towards “Value-Based Enrollment” —where the quality of the initial inquiry and the “human touch” of the admissions office are the primary differentiators. This role matters because, in the UAE’s transient and fast-paced market, families prioritize institutions that provide clear, rapid, and supportive communication during the stressful school-selection process.

Career Growth & Progression Path

A role in the Admissions office at Meraki Group offers several professional trajectories:

Senior Admissions Officer: Leading a team of officers and overseeing specific regional recruitment targets.
Admissions & Marketing Manager: Moving into a strategic role that blends enrollment targets with brand positioning and digital lead generation.
Registrar: Taking ownership of the entire student record lifecycle, including compliance, scheduling, and graduation protocols.
Student Experience Lead: Pivoting into student services to focus on retention and the non-academic aspects of the student journey.

Interview Preparation Insights

Prepare for a combination of behavioral and situational scenarios:

The High-Pressure Parent: How would you handle an inquiry from a frustrated or anxious parent regarding a pending application or a rejected assessment?
Pipeline Management: Discuss how you prioritize 50 new emails, three walk-in tours, and a stack of pending assessments in a single morning.
The “Meraki” Brand: Be prepared to explain how you would “sell” the unique benefits of an international education at Meraki Group over a local competitor.
Detail Accuracy: You may be asked to review a sample application to identify missing documentation or inconsistencies in transcripts.

Estimated Salary Insight

Market Estimate Based on Similar Roles: AED 12,000 – AED 18,000 per month (Tax-Free). Note: This is a market estimate for Admissions Officers in Dubai’s international education sector. Compensation packages typically include standard UAE benefits such as medical insurance, annual flight allowance, and potentially tuition discounts for dependents.

Work Environment & Location Insights

Dubai, United Arab Emirates: You will be based on a modern, international campus. The environment is high-energy and multicultural, mirroring Dubai’s diverse population. While the role is a standard full-time position (typically Monday-Friday ), flexibility may be required during peak enrollment seasons (August/September and January) to support campus events or application deadlines.

Short Compliance & Equal Opportunity Note

Meraki Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all staff. All appointments are subject to the relevant educational authority approvals in Dubai (eg, KHDA) and a standard UAE background check.

Advanced Core Summary: Admissions & Inquiries Officer

Category	Details & Key Data
Organization	Meraki Group (International Education)
Location	Dubai Campus, United Arab Emirates
Employment Type	Full-time
Primary Mandate	Inquiry Management & Admissions Lifecycle
Key Performance Area	Customer Service Excellence & Assessment Support
Language Req.	Proficiency in English (Essential)
Reference ID	#J-18808-Ljbffr

Admissions Lifecycle & Student Engagement

Inquiry Management: Acting as the first point of contact for prospective students and families, providing detailed information regarding academic programs and campus life.
Applicant Support: Guiding candidates through the end-to-end assessment stage, ensuring all requisite documentation and entrance requirements are met.
Customer Experience: Delivering high-touch, personalized service to maintain the institution’s reputation and drive enrollment conversion.
Communication Strategy: Managing proactive outreach and follow-up across various channels (email, phone, and in-person consultations).
Process Coordination: Collaborating with academic and administrative departments to ensure a seamless transition from lead to enrolled student.

Candidate Requirements & Core Competencies

Interpersonal Mastery: Strong ability to build rapport with a diverse, international demographic of students and parents.
Service Background: Proven experience in customer-centric roles, with the ability to handle high volumes of inquiries under strict deadlines.
Organizational Agility: Ample capability to manage multiple applicant files simultaneously while maintaining meticulous record-keeping.
Linguistic Skill: High-level English communication skills (written and verbal) to represent an international educational brand effectively.

Professional Context & Campus Impact

International Environment: Working within a global education framework that values cultural diversity and academic excellence.
Dubai Hub: Contributing to the growth of a prominent international campus in one of the world’s leading educational destinations.

To apply for this job please visit merakiglobal.com.