SERVER (FULL TIME)

Job Duties

• Floor Service Coordination: Lead and coordinate all service aspects for your assigned station to deliver a refined and seamless dining experience at Moss.

• Menu & Beverage Expertise: Maintain a deep understanding of all menus, daily specials, and wine-by-the-glass offerings, providing confident pairing recommendations to members.

• Guest Engagement: Warmly greet guests and provide attentive, professional service by anticipating needs, recognizing regulars, and accommodating special preferences.

• Order Management: Efficiently take food and beverage orders following established steps of service, ensuring accuracy and timely delivery.

• Kitchen Communication: Communicate directly with back-of-house staff to ensure orders are prepared correctly and all dietary restrictions or allergens are strictly managed.

• Service Flow Support: Assist the management team in maintaining a smooth service flow through active upselling and proactive station management.

• Sanitation & Safety: Uphold high standards of cleanliness and safety, including the use of cut gloves and oven mitts, while adhering to all food handling protocols.

• Financial Accountability: Follow proper cash-handling procedures and collect tickets accurately at the conclusion of service.

• Problem Resolution: Promptly address guest complaints or service issues with patience and professionalism, relaying critical information to supervisors.

• Environment Maintenance: Ensure the dining room is properly set up before service and broken down afterward, keeping the area neat and meeting sanitation standards.

• Equipment Operation: Safely operate a variety of equipment, including POS systems, coffee machines, and soda dispensers.

Requirements

• Experience: 3–5 years of high-end server experience is required to meet the standards of a private members’ club.

• Communication: Exceptional verbal communication skills and the ability to maintain a calm, patient demeanor under pressure.

• Teamwork: A collaborative mindset with a proven ability to get along well with a diverse group of culinary and service professionals.

• Physical & Safety Adherence: Ability to use personal protective equipment (cut gloves, slip-resistant shoes) and perform proper lifting techniques.

• Confidentiality: High level of sensitivity regarding personal or medical information shared by guests in a private club setting.

• Flexibility: Open availability is preferred, with the ability to work varying hours across breakfast, lunch, brunch, and dinner shifts.

Qualifications

• Education: High School Diploma or equivalent.

• Technical Skills: Familiarity with POS systems and basic math for cash handling.

• Industry Knowledge: Understanding of specialized diets, common allergens, and refined steps of service.

Hospitality Industry Employment Statistics

Union Square Events (a division of Compass Group) operates within the broader New York City hospitality sector. Understanding the demographic makeup of this industry can provide context for the diverse environment you will be joining.

NYC Food Services & Drinking Places Demographic Breakdown (2024-2025 Data)