Bilingual Spanish Part-time Teller

Part-Time Bilingual Teller | PNC Bank

Location: West Thomas Branch, Phoenix, AZ

Requirement: Bilingual Spanish/English Required

Work Model: 100% In-Office

At PNC, we believe our people are our biggest competitive advantage. We are looking for a customer-focused individual to join our West Thomas Branch team in Phoenix. This isn’t just about counting cash; it’s about improving the financial well-being of our neighbors and building lasting loyalty within our community.

As a Bilingual Teller, you’ll be the face of the branch, helping customers navigate their daily banking while identifying opportunities to help them reach their bigger financial goals.

What You’ll Do

• The Customer Connection: Deliver a unique service experience by processing transactions accurately and educating customers on better ways to manage their money.

• Lobby Engagement: Step out from behind the counter to help customers use our banking technology and tools.

• Identify Opportunities: Use meaningful conversations to spot banking needs and refer customers to the right branch specialists.

• Operational Excellence: Stick to policies and procedures to ensure the branch runs smoothly, accurately, and securely every day.

What You Bring

• Communication: Fluency in both Spanish and English is required to serve our diverse Phoenix clientele.

• Mindset: You are accountable, proactive, and genuinely care about the “Customer Experience” (CX).

• Skills: Strong problem-solving abilities and a high level of accuracy and attention to detail.

• Education/Experience: No degree or prior banking experience is required. We value your potential, military service, or comparable life experience more than a specific diploma.

Benefits for Part-Time Employees

PNC offers a “PNC Thrive” package designed to support your health, wealth, and life:

• Health: Medical, dental, and vision options (including HSA features).

• Future: 401(k) with company match, plus pension and stock purchase plans.

• Family Support: Back-up child/elder care and reimbursement for adoption or surrogacy.

• Growth: Educational assistance, including programs that are fully paid by PNC.

• Time Off: Paid parental leave, 11 paid holidays, and accrued vacation based on your hours worked.

Workforce Diversity & Inclusion at PNC

PNC is committed to transparency regarding our inclusive culture. Below is a breakdown of our 2024-2025 workforce demographics to show our progress in building a team that reflects the communities we serve.

Retail Banking: The Branch Workflow

In a modern branch environment, the role of a Teller has shifted from simple processing to a “universal” service model. You are the navigator of the customer’s journey.

• Engagement Zone: This is where you meet customers in the lobby to help with ATMs or mobile app questions.

• Transaction Zone: The traditional teller line for complex cash handling and sensitive document processing.

• Consultation Zone: Where you hand off customers to Bankers or Loan Officers after identifying a specific financial need (like a mortgage or small business account).